I recently updated Windows 7 and began having problems with my USB MOUSE and KEYBOARD. On the startup screen of WINDOWS, my mouse and keyboard would not work. They were frozen.
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I logged in remotely, as I had no other keyboard and mouse to test and discovered that in the device manager the following drivers under UNIVERSAL SERIAL BUS CONTROLLERS had an exclamation mark.* Asmedia XHCI Controller (Driver Version: 1.14.8.0)
* Asmedia XHCI Controller (Driver Version: 1.14.8.0)
* Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 (Version: 9.2.0.1021)
What Is A Bus Controller
* Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D(Version: 9.2.0.1021)
When I clicked on properties I found they all said the same thing ... 'A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)'
I did the following to attempt to resolve the issue.
1) Tried re-installing the actual drivers from the ASUS Motherboard CD
= did not resolve it, problem still occurred
2) Tried uninstalling the drivers then clicking on Scan for hardware changes.= it found the controllers, attempted to install them, then the same problem occurred.
3) Downloaded updated drivers for the two controllers
= installed the new drivers - looked like it was working, then it had the same problem.